Return, Replacement & Refund Policy

Eligible problems

Please contact us if an item arrives damaged, rotten or spoiled, expired, missing, incorrect, materially different from the item ordered, or with a genuine quality defect present at delivery. Change-of-mind returns are generally unavailable for food and perishable goods.

Report within 24 hours

Report an eligible problem within 24 hours after delivery by emailing support@crunchynuts.store or calling 7428730894. Late requests may be declined unless applicable law requires otherwise.

• Order number and contact details
• Clear photographs or video of the item and packaging
• Invoice or relevant order details
• A short explanation of the problem

Review and outcome

Keep the affected product and packaging until review is complete. Opened, used or consumed goods are normally ineligible unless the complaint concerns a qualifying delivery-time defect. After verification, we may offer a replacement subject to stock, a refund, or another reasonable resolution.

Refund method and timing

An approved refund is generally initiated within 5-7 business days after verification and approval. Prepaid refunds are sent to the original payment method where possible. For Cash on Delivery orders, we may request UPI or bank details needed to issue the refund. The bank or payment provider may take additional time to post it.